Shipping & Delivery
Shipping & Delivery
We are proud to be able to offer international Shipping methods currently available in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers and deliver a service that exceeds all expectations anywhere in the world.
Cancellation of ordered goods
All orders can be canceled within 48 hours from when you placed your order.
How do you send packages?
Packages are sent from our warehouse in China or the Netherlands.
The delivery will be sent by DHL/EMS and delivered to you via home delivery with our US partner DHL
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you happen to be in one of these countries, we will contact you.
- We deliver our products from producers outside Sweden. We therefore ask for your understanding that the delivery time is longer. If your product has not been delivered within the estimated delivery time or if you have any questions regarding your order, please contact our customer service who is available every day of the week and will assist you within 24 hours.
- We offer free shipping for all products in our range.
Why do we work the way we do?
To avoid storage costs and thereby reduce the final price for you as a customer. The disadvantage is that you have to wait longer for your item, but the advantages are big savings and quality-assured products, where we offer a 365-day open purchase with money-back guarantee.
and customs?
Within Sweden, no customs duty is added
How long does the delivery take?
Shipping varies by country, here are our estimates:
Location *Estimated shipping time
Sweden 7-14 working days
Canada, Rest of Europe 10-20 Business Days
Australia, New Zealand 10-20 Working days
Mexico, Central America, South America, USA 10-20 Working days
* Delivery process approx. 1-2 working days
* Delivery process personal dog harness approx. 3-4 working days The product is made to order
Do you provide tracking of packages?
Yes, you will receive an email when your order ships containing your tracking information. Please contact us if you have not received tracking information within five days.
Will my items be sent in the same package?
For logistical reasons, items in the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
